Customer Success Manager
£200 per day
Contract
Reading / Hybrid
Ref - 1588720
-
Are you passionate about customer success and ensuring long-term business growth? Do you thrive in a fast-paced SaaS environment, managing relationships and driving customer retention? Join our Global Customer Success Team as a Customer Success Manager, where you'll play a key role in enhancing customer satisfaction, minimizing churn, and identifying expansion opportunities.
-
Act as a trusted advisor for customers, proactively addressing inquiries and resolving escalations.
Drive customer retention and growth through value-added conversations.
Manage contractual and billing-related queries, ensuring smooth operations.
Identify and mitigate churn risks while uncovering new sales and expansion opportunities.
Collaborate closely with internal teams to support customer needs and drive business success.
Forecast and achieve key performance metrics, including customer retention rate, satisfaction, and net recurring revenue growth.
-
2+ years of experience in Customer Success, Account Management, or Relationship Management in a B2B SaaS environment (IoT/Telematics experience is a plus).
Strong understanding of customer retention, growth strategies, and contract/billing management.
Exceptional communication, analytical, and problem-solving skills.
Experience with SAP, Salesforce, or Gainsight is an advantage.
Highly organised with strong time management and prioritisation skills.
Fluent in English (written and verbal).
To arrange an interview, please contact Matt Hancock.
We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Talent Smart will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Talent Smart are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003