IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work)
Competitive Salary
Permanent
Overseas
Ref - 1549185
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Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.
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Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction.
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5+ years of experience in IT service management, IT operations, or technology leadership roles
ITIL Certification required (experience implementing ITIL best practices preferred)
Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
Proven experience managing IT support teams, vendors, and service contracts
Expertise in enterprise IT infrastructure, including servers, networks, and end-user computing (EUC)
Hospitality, cruise, or travel industry experience preferred
Marine Training (STCW) or willingness to complete it before starting work
Ability to travel and work overseas on a three-month rotational basis
5+ years of experience in IT service management, IT operations, or technology leadership roles
ITIL Certification required (experience implementing ITIL best practices preferred)
Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
Proven experience managing IT support teams, vendors, and service contracts
Expertise in enterprise IT infrastructure, including servers, networks, and end-user computing (EUC)
Hospitality, cruise, or travel industry experience preferred
Marine Training (STCW) or willingness to complete it before starting work
Ability to travel and work overseas on a three-month rotational basis
To arrange an immediate interview, please contact Abigail Knight today
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